PureHD launches DISH’s EVOLVE®, a state-of-the-art AndroidTV™ platform for the hospitality industry that revolutionizes the guestroom experience.

 

By Janice Hoppe-Spiers, Senior Editor at Knighthouse Media

Tom Pullen founded PureHD nine years ago with a vision to become the leader in the high-definition free-to-guest television market for the hospitality industry. Over the years, the company has built a solid reputation for delivering first-class service and having the industry expertise to install it right the first time.

“The vision was to build a company that was all digital,” Pullen adds. “The trouble was, a lot of the vendors in our industry have a lot of legacy systems that are analog, which created a complex support and operations model. As the first company in the digital age, the way we built the company, support, technology, and operations are all different than what our predecessors have done.

“We have very low customer turnover because we focus on the service side of things,” Pullen says. “Every single customer is a reference. When I started this company, I wanted to be different than the incumbents who didn’t do a good job of listening to the customer.”

PureHD considers itself a technology leader in the digital television space. We have been watching the convergence of streaming video and broadcast television, but until just recently, there was no technology that enabled any hotel to provide their guests a seamless integration of their personal content, on-demand content, and hotel linear television. DISH, in consultation with PureHD, identified a need in the market and created EVOLVE to meet that demand.

Interactive Experience

Eighteen months ago, PureHD delivered the first EVOLVE platform installation. Hotelier response has been positive with extensive installations in many major cities.

To meet millennials and the next generation’s demands, the platform had to be 4K-capable, feature Chromecast built-in for casting content from apps like YouTube, Hulu and HBO, offer free-to-guest interactive television and feature parental controls. DISH’s EVOLVE is also Google certified, allowing customers to access thousands of apps from the Google Play Store.

“If a hotel wants me to do something special like integrate their rewards program, dining options or spa/golf reservations into the EVOLVE platform, the answer is, ‘There’s an app for that,’” Pullen explains. “Because EVOLVE is Google certified, every time a developer updates their app, Google is performing the update certification, allowing PureHD to focus on customer specific apps.

“DISH’s EVOLVE is being called a game-changer in the hospitality industry, which is three years ahead of everyone else,” Pullen says. “We’ve contracted with over 100 hotels for EVOLVE to date, and that number is rapidly growing. Our partnership with DISH allows PureHD to add an interactive offering to our existing client base.”

Industry response to DISH’s EVOLVE has been extremely positive. “Everyone says the platform is lightning fast – fast channel change, fast navigation, fast search and it’s just all around fast,” Pullen says. “It is 50 percent faster than any other interactive platform in the marketplace. EVOLVE is a well-baked solution deep into the commercial rollout. Both PureHD and DISH continue to develop additional exciting features.”

PureHD’s key development focuses are around hotel compendium, simplified Chrome casting, and leveraging Google Assistant to engage voice controls in the guest room.

Google Assistant is embedded in EVOLVE, allowing guests to walk into the room and turn on the television, as well as control the thermostat and drapes through different apps. “EVOLVE can become the hub or the brain of the room using Google apps,” Pullen explains. “This interactive product is designed for hotels that are trying to differentiate themselves through guest experience and technology.”

PureHD will be displaying DISH’s EVOLVE at Booth #2531 during HITEC this June in Houston. “The EVOLVE set-back box is the top 4K-enabled solution in the market, making it the perfect next generation platform for hospitality entertainment,” Pullen says.

 

See the Exclusive Feature here on Leisure & Hospitality Magazine’s official website:

http://www.lhimagazine.com/featured-reports/exclusive-features/2278-purehd

PureHD Hotels Highlight AAA’s 2018 Diamond Awards List

SUDBURY, MA – AAA released their annual Diamond Awards list of the top-rated hotels across North America. PureHD is proud to announce more than 60 of our hotel customers were on the exclusive list, an incredibly strong presence for PureHD.

AAA’s Five Diamond status requires hotels to deliver the “ultimate luxury” service across all guest experiences. PureHD’s SmartBox product delivers that superior quality free-to-guest services that meets and exceeds AAA’s definition of Five-Diamond ratings. Some of the hotels highlighted in the Five Diamond Hotel list that PureHD services include the Mandarin Oriental New York, the Ritz Carlton San Francisco, Acqualina Resort & Spa, and The St. Regis Deer Valley.

“PureHD is very proud of our partnership with our AAA Five Diamond Hotels award recipients,” stated Thomas Pullen, President of PureHD. “My mission when creating PureHD was to build a company around delivering a superior product to hotels and having PureHD’s support and service teams think ‘Five Diamond Customer First.’ It makes me extremely pleased that PureHD is part of our hotel customers’ successes and awards. Congratulations to all of our valued customers awarded both the Five Diamond and Four Diamond status.”

In addition to these Five Diamond Hotels award winners, PureHD would like also to congratulate the more than 50 PureHD customers that were awarded the Four Diamond status by AAA. Some of the PureHD customers highlighting this list include the Signature at MGM, Radisson Blu Mall of America, Four Seasons St. Louis, and the Salamander Resort & Spa. See the full list of Five Diamond and Four Diamond award winners here: http://www.aaa.com/diamonds/diamond-awards.

In addition, in 2018 PureHD has launched a new interactive entertainment product for both the Five Diamond and Four Diamond Hotels marketplace, PureSTREAM. Based upon DISH Network’s EVOLVE technology platform, PureSTREAM delivers a luxury, next generation interactive technology experience for our hotel customer guests, including 4K television and ChromeCasting Built-In. The Android TV-based platform gives guests access to thousands of Android TV applications from the Google Play Store, including Google Music, Google Movies, and Google Games. The set-back box also features a robust interactive television guide, Bluetooth connectivity, and Google Assistant, Google’s voice management tools.

About PureHD

Headquartered in Sudbury, Massachusetts with offices in Sioux Falls, SD, and Halifax, Nova Scotia, Canada, PureHD is the leading provider of 100% digital, 100% high-definition television and interactive television solutions to the hospitality marketplace in the United States and Canada. PureHD provides superior quality and service in its HD television programming to the hospitality and commercial market. Through 24/7 support and remote monitoring, PureHD has optimized HD system uptimes and minimized on-going maintenance costs. PureHD is one of the fastest growing DISH national high-definition television integrators with a strong presence in nearly all 50 states and Canada. For more information, please call (978) 261-3222 or email us from our website at www.purehd.com.

PureHD installs DISH’s EVOLVE solution in Dream Hotel Group’s new Unscripted Durham Hotel

PRESS RELEASE

PureHD installs DISH’s EVOLVE solution in Dream Hotel Group’s new Unscripted Durham Hotel

September 13, 2017

DURHAM, NC – PureHD is excited to announce its most recent deployment of DISH’s EVOLVE® at Unscripted Durham in North Carolina. This is the first location for the new lifestyle brand by Dream and the second EVOLVE® install for the Dream Hotel Group. The Unscripted brand is Dream’s newest lifestyle brand and hospitality concept, designed to attract progressive and creative travelers. The 74-room hotel features a rooftop deck and pool along with three street-level restaurants for hotel guests and public alike.

EVOLVE is a 4K-capable “set-back” box that integrates streaming apps and live linear programming into one customizable solution. An Android TVTM-based platform, EVOLVE gives guests access to thousands of Android TV applications from the Google Play Store, including music, movies and games. The set-back box also features Chromecast built-in, giving guests the ability to cast content from apps like YouTube®, Hulu and HBO without the use of a residential grade Chromecast and its inherent security challenges.

“We chose to go with PureHD’s interactive product because we wanted to be on the cutting edge of in-room technology,” said Christian Cooper, Vice President of Information Technology. “Delivering guest content via mobile devices to the hotel guest room television is essential. We need to bring the residential experience to the guest rooms, and we need to do that seamlessly. We are excited to be working with PureHD, and we know this product will leverage our hotel brand and set us apart from other hotels in the market.”

“PureHD is pleased to be providing Unscripted Durham hotel with DISH’s EVOLVE,” stated Thomas Pullen, President of PureHD. “Dream Hotel Group has been a pleasure to work with and we think the Unscripted Hotel is an ideal environment for the EVOLVE product. The speed of the interface, along with the power of Google search built into the solution, is the next step in in-room technology, and we are sure that this product will provide guests with an optimal television experience.”

About Dream Hotel Group

Dream Hotel Group is a hotel brand and management company with a rich, 30-year history of managing properties in some of the world’s most highly competitive hotel environments. Home to its Dream Hotels, Time Hotels, The Chatwal and Unscripted Hotels brands, Dream Hotel Group encompasses three business lines: Proprietary Brands, Hotel Management, and Dining & Nightlife. The Company is committed to the philosophy that forward-thinking design, service and guest experiences should be available across market segments. Dream Hotel Group is dedicated to offering travelers an authentic connection to their chosen destination through a truly original approach. For more information, please visit www.dreamhotelgroup.com. Follow @dreamhotelgroup on Twitter.

 

About PureHD LLC

Headquartered in Sudbury, Massachusetts with offices in Sioux Falls, SD, and Halifax, Nova Scotia, Canada, PureHD is the leading provider of 100% digital, 100% high-definition television and interactive televisions solutions to the hospitality marketplace in the United States and Canada. PureHD is the first and only company that has clearly identified how to deliver HD television services while using remote monitoring and maintenance tools to maximize HD system uptimes and minimize on-going maintenance costs. PureHD is the fastest growing DISH integrator and leading HD television service provider with a strong presence in major cities throughout the US. For more information, please call (978) 261-3222 or email us from our web site at www.purehd.com.

Android TV, Google Play, Chromecast built-in, and YouTube are trademarks of Google Inc.

PureHD Provides Integrated In-Room TV Entertainment with DISH’s Revolutionary EVOLVE Solution

PRESS RELEASE

June 30, 2017

PureHD is pleased to announce the deployment of DISH’s EVOLVE®, a 4K-capable Android TVTM “set-back” box that seamlessly integrates streaming apps, live linear programming and casting into one customizable solution. PureHD, a leading provider of Free-to-Guest (FTG) services in the hospitality marketplace, has installed EVOLVE at sites in New York, Dallas, Washington DC, and Denver.  PureHD has several more installations scheduled in Boston, Baltimore, Minneapolis, and San Francisco.

“PureHD is pleased to be the first integrator to install DISH’s EVOLVE,” stated Thomas Pullen, President of PureHD.  “Initial guest response has been fantastic – the speed of the interface, the power of Google search built into the solution, and the stunning picture quality put the “wow” factor back into guest room entertainment.”

“DISH designed EVOLVE to provide guests with the intuitive and streamlined entertainment that they have come to expect at home,” said Alistair Chatwin, director of DISH Business. “Together with PureHD, we’re transforming how television services are delivered in the hospitality industry by combining streaming apps with linear, high-definition programming into a customizable platform for hotel operators.”

An Android TV-based platform, EVOLVE gives guests access to thousands of Android TV applications from the Google Play Store, including music, movies and games. The set-back box also features Chromecast built-in, giving guests the ability to cast content from apps like Sling TV™ and YouTube® without the use of a residential grade Chromecast and its inherent security challenges.

Other EVOLVE features include the following:

  • Advanced program guide – With an interactive program guide featuring genre filters and 23 hours of future programming data, EVOLVE improves the way guests discover, navigate and watch live TV in their hotel rooms.
  • Channel preview – When in the program guide, hover over any title to view a pop-up window that displays live video from the channel. This allows guests to view exactly what’s on before selecting.
  • Configuration tool – Customize EVOLVE’s UI with branding, welcome channels and pre-loaded apps.
  • PMS integration – Provide guests with personalized messages on the home screen and automatically clear their personal information from EVOLVE as they check out.
  • Bluetooth LE with audio support – Watch TV with Bluetooth headsets to eliminate disruptions when multiple people are staying in the same room.
  • 4K capability – EVOLVE will continue providing guests with a premium television viewing experience as hotels deliver more 4K offerings.

About PureHD LLC

Headquartered in Sudbury, Massachusetts with offices in Sioux Falls, SD, and Halifax, Nova Scotia, Canada, PureHD is the leading provider of 100% digital, 100% high-definition television and interactive televisions solutions to the hospitality marketplace in the United States and Canada. PureHD is the first and only company that has clearly identified how to deliver HD television services while using remote monitoring and maintenance tools to maximize HD system uptimes and minimize on-going maintenance costs. PureHD is a leading HD television service provider with a strong presence in major cities throughout the US. For more information, please call (978) 261-3222 or email us from our web site at www.purehd.com.

Android TV, Google Play, Chromecast built-in, and YouTube are trademarks of Google Inc.

PureHD Hotels Highlight Conde Nast Traveler’s Gold List

PRESS RELEASE

January 2, 2017

PureHD is proud to announce its strong presence on the Conde Nast Traveler’s Gold List featuring some of the greatest hotels in the world. PureHD provides Free-to-Guest and Video on Demand television services to nearly half of the featured hotels in New York City including Baccarat Hotel & Residences and Crosby Street Hotel. With over 12,000 rooms under contract in New York City alone, PureHD is a leading Free-To-Guest solution throughout the United States.

The Conde Nast Traveler is a luxury and lifestyle travel magazine that highlights the premier travel locations and hotels around the world. The Conde Nast Traveler has won several National Magazine Awards, making it a first-class traveler’s guide. See Conde Nast Traveler’s Gold List for 2016 here http://www.cntraveler.com/gold-list. Read More…

PureHD Selected by Top-Five U.S. Hotelier to Provide Leading HD Solutions

PRESS RELEASE

June 15, 2016

PROVIDENCE, R.I. — PureHD, provider of DISH Network, is pleased to announce it has reached a significant relationship milestone with new client; TPG Hotels & Resorts. As part of a five year agreement, PureHD has successfully completed a stringent twelve month vetting process providing high-definition Free-to-Guest programming to TPG’s national hotel portfolio of nearly 60 properties with approximately 17,000 guest rooms located in 23 states coast to coast. Read More…

PureHD Joins HTNG

PRESS RELEASE

February 1, 2016

PureHD, a leading supplier of commercial high-definition and interactive solutions to the hospitality marketplace, has joined the Hotel Technology Next Generation (HTNG).

Thomas W. Pullen, President of PureHD, stated, “I am very pleased that PureHD has grown to the point where we can join HTNG, share our industry knowledge, and bring to the workgroups the benefit of our technical expertise as a leading IPTV and digital coax free-to-guest provider for the hospitality industry. Personally, as a founding member of HTNG in my prior position at General Dynamics Interactive, I am excited to be back participating in workgroups that help make technology integrate better in hotels.” Read More…

PureHD: Fastest Growing Hospitality DISH Integrator Over Past 3 Years

PRESS RELEASE

January 4, 2016

PureHD, a leading supplier of commercial high-definition and interactive solutions to the hospitality marketplace, had another stellar hotel room growth year in 2015. This success combined with the tremendous room growth in 2013 and 2014 has PureHD as the number one fastest growing DISH hospitality free-to-guest integrator in the United States over that time period. PureHD has added more net new rooms than any other DISH integrator over the past three years. Read More…

PureHD Sets Hospitality HDTV Market Bar with an Average of 71 HD Channels in Hotels

June 15, 2015, Sudbury, MA.  PureHD, a leading provider of high-definition television programming services, announced today that its hotel customers deployed, on average, 71 HD channels in their hotels in 2014 and 2015.  PureHD hotels are setting a new bar for high-definition experience in a guest room, bringing residential-like HD channel counts to leading hotels across the United States.

PureHD, the #1 hospitality integrator of the new DISH SmartBox platform, is leveraging that new technology and its cost effective scalability, to deliver an unparalleled HD channel line-up count to luxury, boutique, and branded hotels.

Read More…

PureHD Provides the Top HD Television Experience on Cape Cod at Chatham Bars Inn

May 20, 2015, Sudbury, MA.  PureHD, a leader in high-definition hospitality television services in North America, has installed its new 80 channel high-definition television solution on the Chatham Bars Inn’s new ultra-thin LED Smart TVs to deliver the best guest entertainment experience on Cape Cod.

The 4-Star, 100 year old resort upgraded its guest room and bar/restaurant television technology to a new cutting edge, next generation interactive HD television experience.  The Inn purchased new 60 inch and 55 inch ultra-thin Smart TVs which includes LG’s latest Pro:Centric interactive platform managed by PureHD.  Guests can access a residential-like Interactive Program Guide (IPG) to view programming options from the robust line-up of 80 high-definition channels.  They can also view hotel services and other local attractions which provides a digital concierge to the guests through a click of their remote control.

Read More…